SureCareProducts - Shipping Policy

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  • Risk of loss and the title for such items pass to the customer when the goods are delivered to the carrier. If a non-delivery occurs on account of a mistake by you (i.e. wrong name or address etc.any extra cost incurred by SureCare Products for re-delivery shall be claimed from the Customer placing the order. No request for cancellation of orders once duly placed on the site, shall be entertained.

    If the recipient is not available at the given address on delivery, the goods will be left with the neighbour along with an attached note. If neighbours refuse to accept the goods, a message will be left on the door asking the recipient to call our office. At this point, the order is fully chargeable. For these items delivered by the courier/speed post/registered post, their respective policies apply. SureCare Products reserves the right to charge the order if by any chance the recipient rejects the order for any reason.

    SureCare Products shall try its best for prompt delivery; however, delayed / early delivery for whatever reason shall not entitle the customer to any damages or compensation and SureCare Products reserves the right to deny its services to any customer, without any explanation.

    To provide goods service and timely delivery of goods, please provide us your correct PIN- code and phone number. If you want to change the shipping address you have specified on placing the order, you can send us an e-mail and we shall accommodate the changes only if the goods have not been dispatched from our warehouse.

SureCareProducts - Refund Policy

Thank you for Shopping – SureCare Products.


  Any defect or complaints can be referred to or the Company’s Customer Care No. 9032002309.

  The customer can cancel the order for the product till we ship it. Orders once shipped cannot be cancelled.

  The user may return the product in the following cases by raising a complaint with customer care within 24 hours of receipt:-

  • Product(s) delivered were defective/damaged (will not be accepted if it has a tampered seal);
  • Product(s) delivered are expired;
  • The product (s) delivered do not match your order.

     While returning goods, please quote the – order number, your name, the name of the product and the reason why you are returning the products.                           Our customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint/Product. Once the claim is verified as genuine and reasonable, we will initiate to either replace the product(s) or refund the amount as per the discretion of SureCare Products.

  For all orders that could not be executed the amount collected would be refunded within 72 (seventy-two) business hours from the time of confirmation of        order cancellation by SureCare Products. Such refund (if any) shall be affected via payment gateway or such other mode as SureCare Products deems                appropriate.

     Returns are not possible in the following cases:

  • Used products;
  • Return request is made      outside the specified time frame;
  • Products with tampered or missing serial numbers, including price tags & labels.
  • Any wrong ordering of product;
  • The batch number of the product being returned should match as mentioned on the invoice;

     NOTE: SureCare Products reserves the right to cancel any orders without assigning any reason/ground.


     Welcome To SureCare Products!

     Frequently Asked Questions!


 What is FairySure cream, and how does it work?

 Fairysure cream is a skincare product formulated to brighten the skin tone, increase the glow,  reduce the appearance of dark spots, and promote a more even complexion.

 FairySure typically contains all-natural ingredients like Calendula, Curcuma Longa (Turmeric), Berberis aquifolium, Hydrastis, and Hydrocotyle, natural extracts that inhibit melanin     production and promote skin lightening.

 2. Are Surecare Products creams suitable for all skin types?

 Surecare creams are suitable for all skin types, but it’s essential to choose a product formulated for your specific skin concerns and needs. Some creams are designed for Dry,   sensitive, or combination skin, so it’s essential to select one that matches your skin type.

 3. How long does it take to see results from using a cream?

 Results may vary depending on individual skin type, concerns, and the specific ingredients in the cream. Some people may notice improvements in skin tone and texture within a few  weeks of consistent use, while others may require more time to see noticeable results. It’s essential to be patient and consistent with your skincare routine to achieve the desired outcome.

 4. Can these creams cause side      effects or skin irritation?

•While  SureCare Products creams are generally considered safe for use, some people may experience skin irritation, especially if they have sensitive skin or are allergic to certain ingredients. Common side effects may include redness, itching, burning sensation, or acne breakouts. It’s essential to perform a patch test before using a new cream and discontinue use if you experience any adverse reactions.

 5. Do these creams provide permanent skin lightening and Glow etc.?

•FairySure creams can help lighten the skin tone temporarily by reducing the production of melanin and promoting the exfoliation of darkened skin cells. However, the effects are not usually permanent, and continuous use is often required to maintain results. Additionally, factors such as sun exposure, genetics, and lifestyle habits can influence skin tone and may affect the longevity of results.

 6. Can these creams be used along with other skincare products?

Yes these creams can be used alongside other skincare products such as sunscreen & moisturizers etc

•But, it’s essential to AVOID using multiple products containing active ingredients like retinoids, alpha hydroxy acids (AHAs), or benzoyl peroxide simultaneously, as this may increase the risk of irritation or sensitivity. 

•It’s best to consult with a Surecare Homeopathy doctor for personalized recommendations.

  7. What is Lumisure cream, and how does it work?

•Lumisure is an Anti-aging cream formulated to address common signs of ageing, such as fine lines, wrinkles, sagging skin, and uneven tone. They typically contain ingredients like Aloe vera, Calendula, Beeswax, and moisturizers that work together to improve skin texture, firmness, and elasticity.

 8. What is Reassure cream, and how does it work?

 Reassure cream is a skincare product formulated to reduce the production of excess of melanin, the pigment responsible for skin colour, and lighten areas of hyper pigmentation or   dark spots. It is also a cream for Acne, and treats acne lesions, including pimples, whiteheads, and blackheads. It contains ingredients like Berberis aquifolium, Echinacea,       Calendula, Hydrastis, and Oleum Santali which inhibit melanin production promote skin lightening and also act as an anti-inflammatory to reduce acne.

  9. What is a Tricosure, and how does it work?

 Tricosure serum-based formula is a typical treatment formulated to promote hair growth, increase hair density, and improve the overall health of the scalp and hair follicles. These serums typically contain active ingredients such as vitamins, and botanical extracts such as Emblica officinalis, and Jaborandi Ceanothus Americanus, that stimulate hair follicles, prolong the hair growth phase, and improve circulation to the scalp.

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